
Returning items to Lowe's is a breeze, and with their online return process, you can do it from the comfort of your own home.
You can initiate the return process by logging into your Lowe's account online, or by visiting the Lowe's website and providing your order number or email address associated with the order.
Lowe's accepts returns within 90 days of purchase, giving you plenty of time to decide if an item is right for you.
To start the return process, simply click on the "Return or Exchange" button on your order summary page, and follow the prompts to print a return shipping label.
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Return Policy
To return an item to Lowe's, check the return policy to ensure eligibility (typically within 90 days). You'll need to gather the item and receipt, and visit a store for processing. Present them to an associate for a refund or exchange.
You can return most new, unused merchandise within 90 days of the original purchase date, unless noted in the Return Policy Exceptions. This includes purchases made with a valid proof of purchase at Lowe's.
For mail returns, refer to Lowe's website for instructions. If you're unsure about your item's eligibility, it's always a good idea to check the return policy or contact Lowe's customer service at 1-800-445-6937.
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Return Essentials
To process a return at Lowe's, you'll need proof of purchase, which can be a physical or digital receipt. It's essential to keep your receipts so you don't lose them.
You can use Lowe's Return Policy to ensure eligibility for a return. Typically, you have 90 days to return an item, but some exceptions apply.
To return an item, gather the item and receipt, visit a store for processing, and present them to an associate for a refund or exchange. For mail returns, refer to Lowe's website for instructions.
You can contact Lowe's customer service at 1-800-445-6937 for more information.
Some items are non-returnable, including labor and installation charges, delivery and shipping fees, in-store credits, refund cards, and gift cards.
If you don't have a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Lowe's account information, or credit card statements. To assist in verifying your purchase, bring a valid ID, details about the product, and approximate purchase date.
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Here's a list of non-returnable items at Lowe's:
- Labor and installation charges
- Delivery and shipping fees (unless due to Lowe’s error)
- In-store credits
- Refund cards
- Merchandise cards
- Gift cards (including Lowe’s, third-party, Visa®, or Mastercard®)
- Safety masks or facial coverings
- Highway trailers
- As-is merchandise
- Paint samples
- Items that may have encountered bodily fluids or waste (once used)
Note that some items, like appliances, have a shorter return window. For instance, refrigerators, freezers, and washers & dryers can only be returned within 48 hours of delivery.
What is Plant Policy?
Lowe's has a generous plant return policy, especially when it comes to certain types of plants. You have 365 days to return trees, shrubs, and perennial plants for a full refund, even if they're dead, as long as you have your original receipt.
The only catch is that you need to return these plants within 365 days. This is a lot of time, and it's great for people who might not know if a plant will thrive in their care right away.
All other Lowe's plants, like annuals and houseplants, have a standard 90-day return window.
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Paint Policy
You only have 30 days to return liquid paint for a full refund, and you'll need your original receipt.
Paint must be in "like-new" condition, but if you received the wrong color or your paint is defective, Lowe's will make an exception for your return or exchange.
Since you can't return paint without a receipt, it helps to make paint purchases through your MyLowes account for tracking purposes.
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How to Mail a Package
Mailing a package for a return can be a bit of a hassle, but it's a great option if you can't make it to the store. To start, you'll need to sign in to your MyLowes account.
Once you're signed in, select "Order History" and find the item you'd like to return. From there, you can print your return label and place it on your packaged return.
Here's a step-by-step guide:
- Sign in to your MyLowes account.
- Select “Order History” and the item you’d like to return.
- Print your return label and place it on your packaged return.
- Drop your return package off at the post office (or hand it to your mail carrier).
Keep in mind that mailed returns typically take a bit longer to process than in-store returns, which are usually free and can get you your refund in as little as a week or two.
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Eligibility and Exclusions
To return an item at Lowe's, it must be unused, in original condition, and accompanied by a receipt or proof of purchase. Most items sold at Lowe's can be returned within the eligible window.
If you buy a discounted item at a Lowe's Outlet store, your purchase isn't covered by the standard Lowe's return policy. Most purchases from an Outlet location are final and may never be returned.
The following items cannot be returned at Lowe's: labor and installation charges, delivery and shipping fees (unless due to Lowe's error), in-store credits, refund cards, merchandise cards, gift cards, safety masks, highway trailers, as-is merchandise, paint samples, and items that may have encountered bodily fluids or waste once used.
Here's a quick rundown of items that aren't returnable:
- Labor and installation charges
- Delivery and shipping fees (unless Lowe's error)
- In-store credits
- Refund cards
- Merchandise cards
- Gift cards (all types)
- Safety masks
- Highway trailers
- As-is merchandise
- Paint samples
- Items with bodily fluids or waste
Eligible Items
When buying from Lowe's, it's essential to know what items are eligible for return. Most items sold at Lowe's can be returned within the eligible window if they're unused, in original, sellable condition, and accompanied by a receipt or proof of purchase.
If you're unsure whether an item meets these criteria, it's always a good idea to check the item's packaging or the store's return policy. This way, you can avoid any potential issues down the line.
To recap, here are the key requirements for returning items to Lowe's:
- Unused
- In original, sellable condition
- Accompanied by a receipt or proof of purchase
Keep in mind that some items, like those purchased at a Lowe's Outlet store, may have different return policies. If you're unsure, it's always best to check with a store representative or the store's website for more information.
Remember, having a receipt is crucial for returning items to Lowe's, especially if you're past the standard 90-day return window.
Items You Can't

If you're planning to return something to Lowe's, it's essential to know what's not eligible. Gift cards are at the top of the list of items you can't return.
Custom products, such as blinds cut to size or tinted paint, are also non-returnable. This is because they're made to order and can't be resold.
Installed appliances can't be returned after 48 hours. This is a time-sensitive policy, so be sure to act quickly if you need to return an appliance.
Clearance or "as-is" final sale items are also non-returnable. These items are sold as-is, with no guarantees or refunds.
Perishable goods like plants or flowers have a limited timeframe for return, so be sure to check the specific return policy for these types of items.
Note: Paint is often eligible for Lowe's "Paint Guarantee", which lets you exchange it if the color isn't quite right, even if it's tinted.
Refund Process
If you're looking to return an item to Lowe's, you'll need to know the refund process. Lowe's gift cards, refund cards, and merchandise cards will be refunded as in-store credit.
You can also get a refund for a purchase made with a check, but there's a catch. If you made the purchase within three days, it will be refunded as in-store credit. However, if you made the purchase after three days, you may be able to get a refund in cash or in-store credit, depending on the refund verification systems.
Here's a breakdown of the refund timeline:
Remember, you'll need to bring proof of purchase, such as a receipt, and ensure the item is in good condition to process a return.
Returns Process
If you're returning an item to Lowes without a receipt, you may still be able to process a return using delivery and shipping confirmation emails, your Lowes account information, or credit card statements.
To increase your chances of a successful return, be prepared to provide details about the product, including its name, brand, and approximate purchase date.
A valid ID, such as a driver's license or state ID, can also help verify your purchase.
Refunds may be issued as store credit or at the current selling price.
To process a return in general, you will need proof of purchase, which can be a physical or digital receipt.
Ensure the item is in good, unused, unwashed condition, preferably in its original packaging.
Having these items will significantly improve your chances of a successful return.
Here are the essential items to bring with you:
- A valid ID
- Details about the product
- Proof of purchase (physical or digital receipt)
- The item in good condition, preferably in its original packaging
Remember to be patient and polite when interacting with Lowes associates, as they work within company policies.
Refund Methods for Returns
You can get a refund in various ways, depending on how you paid and the condition of the return. If you're returning a Lowe's gift card, refund card, merchandise card, or in-store credit, you'll get it back as in-store credit.
For most returns, you can choose between in-store credit or cash, but the store manager has the final say. If you're returning a purchase made with Lowe's pay, the financing institution will handle the refund process directly with you.
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If you're returning a purchase made with a credit or debit card, it'll take 5 to 7 business days to process the refund. If you're returning a purchase made with cash, you'll get a same-day refund if the amount is under $500.
Here are the typical refund timelines:
• Credit/Debit Cards: 5 to 7 business days
• Cash: Same-day if under $500
• Mail-in Refunds: 7 to 10 business days after processing
In some cases, you may be able to get a refund without a receipt, but you'll need to provide a valid ID and other proof of purchase, such as your MyLowes account information or credit card statements.
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Refund Options
Lowe's offers multiple refund options depending on how you paid and the condition of the return.
If you used a Lowe's gift card, refund card, merchandise card, or in-store credit, you'll get a refund in the form of in-store credit.
For purchases made with a credit or debit card, it can take 5 to 7 business days to receive your refund.
If you paid with cash, you can get a same-day refund if the amount is under $500.
If you're returning a purchase made with Lowe's pay, the refund will be credited back to the financing institution, which will handle the refund process with you directly.
Lowe's will also refund My Lowe's Money to the digital wallet.
Refund Timeline:
Special Cases
If you've received a damaged or defective item, don't worry, you can return it for a refund or exchange. Bring it back to the store or call 1-800-445-6937 for online orders.
Most defective items are eligible for a return if reported within the return window.
Online and In-Store Returns
Returning items to Lowe's is possible both in-store and online, but the steps and timelines differ.
For in-store returns, you can get a same-day refund or exchange, and it's free. Online returns, on the other hand, take 5 to 10 business days after processing and may include return shipping fees.
You can initiate an online return from the comfort of your home, but be aware that it's slower than an in-store return. In-store returns require an in-person visit, but you can get it done quickly and for free.
Here's a comparison of in-store and online returns:
Damaged Online Order Arrival
If your online order from Lowe's arrives damaged, you have a short window to report the issue. You're supposed to do this within 3 days to ensure you get your shipping fees refunded.
You can report a damaged online order by calling Lowe's customer service at (800) 445-6937. This number is also the same one to use for online orders with missing items.
If your item is damaged or defective, you can bring it back to the store or call the same customer service number for online orders. Most defective items are eligible for a refund or exchange if reported within the return window.
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Here are the key steps to follow if your online order arrives damaged:
- Call Lowe's customer service at (800) 445-6937 within 3 days to report the issue.
- Provide your order details and explain the problem with your damaged item.
- Follow any additional instructions from the customer service representative to complete the return process.
In-Store vs. Online
If you're looking to return an item to Lowe's, you have two options: in-store or online returns. The speed of in-store returns is significantly faster, with a same-day refund or exchange, whereas online returns take 5 to 10 business days after processing.
In-store returns are also free, which is a big plus. However, you'll need to make a visit to the store, which may not be as convenient as returning from home. You'll typically need to bring your receipt with you.
On the other hand, online returns can be done from the comfort of your own home, but may take longer to process. You'll need to have your order confirmation or packing slip handy. Additionally, you may be charged return shipping fees, which is something to keep in mind.
Here's a quick comparison of in-store and online returns:
Adding Items to a Store
If you buy a discounted item at a Lowe's Outlet store location, your purchase isn't covered by the standard Lowe's return policy.
Most purchases from an Outlet location are final and may never be returned.
You'll need to bring the item back within 48 hours if you notice any mechanical or electrical damage, and you'll need your receipt.
Fees and Charges
If you're planning to return or cancel a special order configured product from Lowe's, be aware that a 20% restocking fee applies, with tax applicable in select states. This fee is imposed on products returned or canceled after 72 hours from purchase.
For installed sales, the restocking fee may not apply unless specified otherwise in your installation contract or right to cancel. It's essential to review your contract to understand the terms and conditions of your purchase.
Here's a summary of the restocking fee:
- Applies to special order configured products returned or canceled after 72 hours from purchase.
- A 20% restocking fee is imposed, with tax applicable in select states.
- This fee applies to installed sales unless specified otherwise in your installation contract or right to cancel.
Lost Your Receipt?
If you've lost your receipt, don't worry – Lowe's has got you covered. They can usually look up your purchase if you paid with a credit or debit card, Lowe's card or account, or MyLowe's membership.
If you're unable to retrieve your receipt, you may be eligible for store credit based on the current price.
To give you a better idea of the options, here are the payment methods that can be looked up:
- Credit/debit card
- Lowe's card or account
- MyLowe's membership
Restocking Fee for Configured Products
If you're planning to return or cancel a special order configured product, be aware that a restocking fee will be applied.
This fee is 20% of the product's price, and tax will be applicable in certain states.
The restocking fee applies to installed sales, unless specified otherwise in your installation contract or right to cancel.
If you're unsure about the restocking fee, it's a good idea to review your installation contract or contact the seller for clarification.
Here are the details of the restocking fee:
- Applies to special order configured products returned or canceled after 72 hours from purchase.
- A 20% restocking fee is imposed, with tax applicable in select states.
- This fee applies to installed sales unless specified otherwise in your installation contract or right to cancel.
Does Charge for?
Lowe's offers free return shipping, so you won't have to pay an added fee to return an item by mail.
Some retailers charge for return shipping, but it's always a good idea to check the return policy before making a purchase.
Lowe's also offers free return shipping, so you can return items with no extra cost.
It's worth noting that some retailers may have specific requirements for returns, such as a restocking fee or a certain timeframe for returns.
Lowe's doesn't charge a restocking fee, making it a convenient option for returns.
In some cases, you might be charged for return shipping if you're returning an item that's not eligible for free returns.
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General Information
Lowes.com return policy allows customers to return items within 90 days of purchase, giving you plenty of time to decide if it's the right fit.
You can initiate a return online by logging into your account and selecting "Returns" from the menu, or by visiting a store and speaking with a customer service representative.
To be eligible for a return, items must be in their original packaging and in like-new condition, which helps ensure you get a full refund.
Returns can be made at any of the 1,800+ Lowe's stores across the US and Canada, or by shipping the item back to the company.
In some cases, a restocking fee may apply, but this is typically waived for items returned within the first 30 days of purchase.
Lowe's offers a variety of return options, including in-store returns, online returns, and exchanges, to make the process as convenient as possible.
Items that are defective or damaged can be returned at any time, without any time limits or restocking fees.
A full refund will be issued for items that are returned in their original condition, which can be applied to a future purchase or refunded to your original payment method.
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Frequently Asked Questions
Can I look up a receipt from Lowes?
Yes, you can look up a Lowes receipt using your original credit card, checking account number, MyLowe's card, or phone number. Retrieve your receipt quickly and easily with these simple options.
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