Everything You Need to Know About American Furniture Warehouse Returns

American Furniture Warehouse (AFW) is known for its wide selection of furniture at affordable prices, but what happens if you're not completely satisfied with your purchase? You can return or exchange your items within a certain timeframe, but there are some guidelines to keep in mind.

AFW offers a 90-day return policy, which means you have three months to decide if you want to keep your purchase or return it for a refund or exchange.

To initiate a return, you'll need to contact AFW's customer service team via phone, email, or in-store visit, and they'll guide you through the process.

AFW will provide a Return Merchandise Authorization (RMA) number, which you'll need to include with your returned item.

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If you need to return merchandise from the American Furniture Warehouse, you'll be issued a full refund before attempted delivery on running line merchandise only. Merchandise picked up or delivered by an outside freight carrier must be returned in the original factory carton to 7155 16th Street East, Suite 101, Sarasota, FL 34243.

Assembled items, such as daybeds, bunk beds, stressless style chairs, adjustable bases, and bedframes, are non-returnable items. Pillows, sheet sets, mattress protectors, and pillow protectors are also non-returnable.

To initiate a return, you'll need an approved return authorization issued prior to being returned, and you'll be responsible for the return shipping costs.

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A full refund will be issued before attempted delivery on running line merchandise only.

Discounted merchandise is final sale, no refunds.

Merchandise will be exchanged one time for store credit within 7 days of purchase.

You'll be charged a 15% or $30 restocking fee, whichever is greater, for reselection in the normal delivery area.

Assembled items, such as daybeds and bedframes, are non-returnable.

Pillows, sheet sets, and mattress protectors are also non-returnable.

To initiate a return, you'll need an approved return authorization, which must be issued prior to returning the item.

Returns must be made at the customer's expense and in the original factory carton.

When you initiate a return, we'll inspect your product to determine if it's eligible for a refund. Our inspection process typically takes a few days.

Once your product has been received and inspected, we'll issue a full refund minus a 15% restocking fee. This fee is standard across all returns.

Depending on your bank, it may take up to 10 business days for the refund to be processed and show up in your account.

Out of state deliveries and closeouts are subject to some specific rules. All sales are final on these items.

If you're purchasing from another state or buying closeout items, you won't be able to return them. There are no comfort guarantees or size exchanges available for these types of purchases.

You've been warned: once you buy, you can't change your mind.

American Furniture Warehouse has a 30-day return policy for most items, but some exceptions apply.

You can return items within the 30-day window, but you'll need to provide a valid reason for the return, such as the item being damaged or not matching the description.

Returns are accepted with or without a receipt, but if you have a receipt, it will make the process smoother.

You can initiate a return by calling customer service or by visiting an American Furniture Warehouse store in person.

To ensure a smooth return, it's best to have your order number and reason for return ready when you contact customer service.

Refunds will be issued in the original form of payment, and you can expect to receive your refund within 5-7 business days.

Items that are damaged or show signs of wear may not be eligible for a full refund, and American Furniture Warehouse reserves the right to inspect the item before issuing a refund.