Trugreen Lawn Care Complaints and Customer Service Experience

Trugreen's customer service has received numerous complaints, with many customers expressing frustration with their experience.

Customers have reported difficulty in getting in touch with Trugreen's customer service team, with some waiting for weeks to receive a response.

Some customers have reported being charged for services they never received.

Many customers have expressed dissatisfaction with the quality of work performed by Trugreen's lawn care technicians.

Trugreen's customer service team has been criticized for being unresponsive and unhelpful in resolving customer complaints.

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TruGreen has a dismal 1.4-star rating based on 971 customer reviews, with consumers mostly dissatisfied.

Consumers are unhappy with TruGreen's customer service, citing poor service and a lack of honesty.

Many users ask for a full refund as a solution to their issues with TruGreen.

Consumers are not pleased with TruGreen's turnaround time, which is likely contributing to the high number of complaints.

Some common phrases from consumer reviews include "Get someone else", "Don't do it", and "DO NOT HIRE THEM".

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Here are some specific issues that consumers have with TruGreen:

TruGreen's high price level and poor customer service are likely major contributors to the company's low rating.

Trugreen's customer service has been described as "totally unresponsive" and "the WORST ever".

Many customers have reported difficulty understanding Trugreen's customer service representatives, with one user stating "I talked to customer service and couldn't hardly understand the man".

Some customers have had trouble canceling their services, with one user claiming "it is impossible to cancel" and another stating "I asked them to cancel or refund, but they refused".

Customers have also reported being overcharged, with one user stating they were charged $2082.00 after Trugreen's services damaged their lawn.

Trugreen's services have been described as not worth the cost, with one user stating "it's not worth the money" and another saying "don't waste your money".

Some customers have experienced issues with billing, with one user stating "my bank said my credit card was charged" for a service they never received.

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Many customers have reported issues with the treatment and service provided by TruGreen. In fact, one customer mentioned that their lawn was treated with a product that killed their cherry tree, and another customer had to treat their own tree for mites after TruGreen's service caused damage.

Some customers have reported that TruGreen's treatment has caused their trees to wither and fall, while others have experienced issues with weeds and bare spots on their lawn. For example, one customer mentioned that their lawn was the "worst I ever saw it" after using TruGreen's services.

A significant number of complaints have been filed with the Better Business Bureau (BBB), with about half of those complaints related to the product or service. One customer reported that TruGreen told them that a technician would be coming to inspect their lawn, but the technician never showed up.

In some cases, TruGreen has been accused of using the wrong chemicals or applying them incorrectly. For example, one customer mentioned that their lawn was treated with a product that caused their crepe myrtle tree buds to look burnt, and another customer had to replace their Japanese tree due to damage caused by TruGreen's service.

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Here are some specific examples of treatment and service issues reported by customers:

It's clear that many customers have had negative experiences with TruGreen's treatment and service. If you're considering using their services, it's essential to do your research and read reviews from other customers to get a better understanding of their experiences.

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Trugreen lawn care complaints often focus on their business practices and guarantees. They claim to honor their guarantees, but this is not always the case.

Some customers have reported that Trugreen fails to deliver on their promises. For example, one customer claimed that Trugreen's guarantee was "absolute BS" and that they did not honor it after their services were canceled.

Trugreen's response to customer complaints can be inadequate. In one case, a customer's dog died after being exposed to herbicide used by Trugreen, and the company's response was to mow the dead lawn, rather than addressing the issue.

Trugreen's communication with customers can also be problematic. One customer reported that they were left high and dry after calling multiple times to report an issue, and that the company refused to refund their money.

Trugreen's contract terms can be unclear or misleading. For example, one customer claimed that they were not shown a contract that included an ongoing contract, and that they were only told about it when they tried to cancel their services.

Trugreen's business practices can be deceitful. In one case, a customer reported that the company tried to make them pay for services they did not agree to, and that they were not transparent about their contract terms.

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TruGreen's customer service is often unresponsive, with one user reporting that they continue to be "totally unresponsive".

Their sales pitch can be convincing, but they don't back up their promises, leading to disappointing results.

Some customers have reported difficulty in canceling their services, with one user stating that it's "impossible to cancel".

TruGreen has also been accused of using aggressive language in response to negative reviews, with one user receiving a "hostile email".

Their customer service has reportedly changed for the worse, with one user describing the main guy as "surly and quite unfriendly".

Consumers are mostly dissatisfied with TruGreen, with a 1.4-star rating based on 971 customer reviews.

The rating distribution is skewed, with many customers expressing unhappiness and frustration with the service.

Recent recommendations from customers include "Get someone else", "Don't do it", and "DO NOT HIRE THEM".

Most users ask for a refund as a solution to their issues, indicating a lack of satisfaction with the service.

Consumers are not pleased with TruGreen's customer service and turnaround time, which are major areas of concern.

The price level of this organization is high according to consumer reviews, which may not be justified by the quality of service.

Here are some key statistics that highlight the issues with TruGreen:

If you're considering hiring TruGreen, be aware of the potential issues and take steps to protect yourself, such as carefully reviewing contracts and seeking alternatives if possible.