
Scotts Lawn Care Company has been helping homeowners achieve the perfect lawn for over 140 years. Their extensive knowledge and experience make them a trusted name in the industry.
One of the key benefits of using Scotts products is their commitment to innovation, with over 30 million acres of lawn covered worldwide. This speaks to their dedication to providing effective solutions for lawn care.
Scotts Lawn Care Company offers a wide range of products, from fertilizers to weed control solutions, all designed to help you achieve a lush, green lawn. Their products are available at most major retailers.
For those looking for expert advice, Scotts offers a variety of resources, including online tutorials and local gardening experts.
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Lawn Care Services
Lawn care services can be a daunting task, especially with so many products available. You can find a lawn care app to suggest a lawn maintenance schedule, but you still have to buy the products and find time to apply them.
Trained professionals, like those at TruGreen, come to your home and do the work on a schedule dictated by your lawn's needs. They analyze your yard, identify problems, and offer solutions without you having to do research or read labels.
If you choose to hire a lawn care service, you can expect regular updates on your lawn's progress, including a service summary after every visit. Your technician will also share tips and suggestions for caring for your lawn between treatments.
Consider the following options:
With a lawn care service, you can enjoy a healthy and thriving lawn without the hassle of DIY maintenance.
LawnService
LawnService has a long history, dating back to 1998 when The Scotts Company acquired Emerald Green Lawn Service. This marked the beginning of Scotts' foray into the lawn care service business.
You can choose between DIY lawn care or hiring a professional service. If you decide to go the DIY route, you can find lawn care apps that suggest a maintenance schedule for your yard, but you'll still need to buy and apply the products yourself.
Additional reading: What Is Full Service Lawn Care
Scotts LawnService was a major player in the lawn care service market, with net revenues of over $40 million in 2001 and growth of 83-93% in 2002. The company continued to expand through acquisitions, including The Lawn Company in 2002.
The Scotts Company considered acquiring TruGreen at one point, but ultimately decided to concentrate on its core business sectors. This led to a joint venture between Scotts and TruGreen, with TruGreen taking control of Scotts LawnService in 2016.
Here are the key dates in the history of Scotts LawnService:
Scotts LawnService had a significant presence in the southern United States, with operations in Florida and Texas. The company also had a strong presence in suburban Atlanta, tripling its market share after the acquisition of Centex HomeTeam Services.
Lawn Care Program
Scotts offers a lawn care program that sends products directly to your doorstep, including crabgrass preventer and fall fertilizer.
The program is tailored to your specific location, based on your zip code. This ensures you receive the right products for your lawn.
Scotts will remind you when it's time to apply each product, taking the guesswork out of lawn care.
The program is a convenient option for those who want a hassle-free experience.
Customer Experience
Scotts' customer service can be a mixed bag. Some customers have had positive experiences, with representatives being knowledgeable and easy to communicate with.
A customer who experienced issues with their fertilizer spreader was able to get a refund and had a pleasant interaction with the customer service representative. However, they still didn't understand why the product didn't work as expected.
Filing a claim with Scotts can be a hassle, and some customers have reported difficulty getting in touch with representatives. One customer had to wait two months for a gift card that never arrived, and was met with unhelpful responses from customer service.
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My Lawn App
The My Lawn app from Scotts is a game-changer for lawn care enthusiasts. It offers customized suggestions for creating a lawn maintenance plan based on your specific lawn conditions.
You enter your grass type, location, lawn size, and other details, and the app provides tailored advice on what products to use and when to use them. This personalized approach helps you tackle common lawn care issues.
The app is available for download on both The App Store and Google Play, making it easily accessible to anyone with a smartphone.
Scott's Customer Reviews
Scott's customers have reported inconsistent results with their products.
One customer's experience with Scott's Turf Builder Bermuda grass seed was a perfect storm of bad weather and poor product performance.
A customer who bought a 14,000 foot bag of triple act fertilizer from Costco had a beautiful checkerboard lawn, but couldn't understand why the fertilizer didn't work as expected.
Scott's customer service has been praised for being knowledgeable and easy to communicate with.
However, some customers have reported difficulty in getting refunds or resolving issues, with one customer stating that filing a claim was a hassle.
Scott's customer service has also been criticized for being unhelpful and unresponsive, with one customer reporting that they were told to wait two more weeks to research the failure.
Some customers have reported that they were unable to reach a human customer service representative, with one customer stating that they got a "stone wall" from the representative and supervisor.
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Scott's Customer Service Quality
Scott's Customer Service Quality can be inconsistent. Some customers have reported difficulty getting in touch with representatives.
A customer had to wait two months for a gift card after filing a claim, only to be told to wait another two weeks for research to be done. This is a clear example of poor communication and follow-through.
On the other hand, a customer was able to get a quick and knowledgeable response from a representative. They were able to solve their problem and even had a positive experience with the customer service rep who was diligent in trying to fix the issue.
Scott's customer service is not always available, with some customers encountering a robo-answering system that tries to sell them products. This can be frustrating and unhelpful.
Some customers have reported receiving poor service, with representatives being unhelpful and unresponsive. In one case, a customer was told to buy a small bag of grass seed when they needed more, which is not a satisfactory solution.
Scott's has refunded products in some cases, but the process can be a hassle.
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Contact via Email
You can contact Scotts via email, and it's a great way to get in touch with their dedicated customer service team.
Drop an email at [email protected] to reach out to them. This email address is specifically designed to handle consumer inquiries, concerns, and feedback.
Whether you have questions about their products, need guidance on lawn and garden care, or wish to share your experience, you can compose a professional email and send it to this address.
You can also submit a request ticket via email, which is available on the company website.
Frequently Asked Questions
If you live in an area with warm-season grass, fertilize your lawn in late spring or early summer after it's actively growing.
Scotts LawnService is no longer available, but you can get a free price quote from TruGreen by filling out their online request form.
To use Scotts lawn care products safely, read the label carefully and keep your pets off the lawn for the amount of time listed on the package after application.
You should let your lawn dry before letting your dog into the yard, especially after applying products that contain herbicides or pesticides.
If you apply Scotts Turf Builder Lawn Food and don't water the grass, you can let your dog into the yard right away.
Lawn Care Advice
If you're looking for customized lawn care advice, Scotts has got you covered. Their My Lawn app is a game-changer for creating a personalized lawn maintenance plan.
With the My Lawn app, you can enter your grass type, location, lawn size, and other information to get tailored tips on what products to use and when to use them.
Fertilizing Your Lawn
Fertilizing your lawn is a crucial step in maintaining its health and appearance. The best time to fertilize your lawn is in the spring and fall, when the grass is actively growing.
Using a slow-release fertilizer is a good idea, as it provides nutrients to the grass over a longer period of time. This type of fertilizer is available in various forms, including granules and liquids.
A general-purpose fertilizer with a balanced N-P-K ratio of 10-10-10 is a good starting point for most lawns. This ratio provides equal amounts of nitrogen, phosphorus, and potassium.
It's also important to follow the instructions on the fertilizer package and apply the recommended amount to avoid over-fertilizing. Over-fertilizing can damage your lawn and the environment.
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Lawn Care: DIY or Hire?
Deciding whether to do your own lawn care or hire a professional can be a daunting task. With so many products available, it's easy to get overwhelmed. Today's Homeowner recommends leaving fertilizing and weed control to the experts, who have the training to make the right choices.
You can find a lawn care app to suggest a schedule, but you'll still need to buy products and find time to apply them. You might also need to purchase specialized equipment like spreaders or sprayers, adding to your expense. And do you really want to store leftover chemicals in your garage?
With a lawn care service, trained professionals come to your home and do the work on a schedule dictated by your lawn's needs. They can analyze your yard, identify problems, and offer solutions without you having to do research or read product labels.
Some lawn care services, like TruGreen, will keep you updated on your lawn's status, including a service summary after every visit. Your technician will also pass along tips and suggestions for caring for your lawn between treatments.
Here's a comparison of DIY and hiring a lawn care service:
Remember, hiring a professional lawn care service can be a smart investment in your lawn's health and your own time.
Frequently Asked Questions
Who bought Scotts lawn care?
TruGreen acquired Scotts LawnService in 2016, with the Scotts Miracle-Gro company retaining a 30% stake. This merger marked a significant expansion of TruGreen's lawn care services and product offerings.
How do I contact Scott's lawn?
To contact Scott's Lawn, call 1.888.270.3714 or reach out to Consumer Services for assistance.
Did Miracle-Gro buy Scott's?
No, Scotts merged with Miracle-Gro Products, Inc. in 1995, indicating a reverse acquisition where Scotts acquired Miracle-Gro.
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