Recalls on Samsung Washing Machines: What You Need to Know

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A close-up of an industrial washing machine operating in a laundry facility.
Credit: pexels.com, A close-up of an industrial washing machine operating in a laundry facility.

Samsung washing machines have been involved in several recalls over the years, affecting thousands of households worldwide. In 2016, the company recalled over 2.8 million washing machines due to a risk of fire.

The recalls were issued due to a faulty design in the washing machines' top lid, which could cause the drum to rotate out of balance and lead to a fire. This design flaw was found in various models, including the WA48J7770AW/A2 and WA48J7770DW/A2.

In addition to the fire risk, some Samsung washing machines have also been recalled due to a risk of electrical shock. In 2018, the company recalled over 270,000 washing machines due to a faulty electrical component that could cause a short circuit.

If you own a Samsung washing machine, it's essential to check if it's affected by a recall by visiting the US Consumer Product Safety Commission's website or contacting Samsung directly.

Recall Information

If you own a Samsung washing machine, you should check to see if it's part of a recall. Approximately 34 models are affected, and you can find the list of model numbers online or by contacting Samsung directly.

Credit: youtube.com, Complaints over recalled Samsung washing machines

To determine if your machine is affected, look on the back right-hand side or top center of the console for the model number. You can also check Samsung's website and type in the model number to see if it's part of the recall.

The recall involves top-load washing machines with mid-controls or rear-controls. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis.

There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. If your machine is part of the recall, you can contact Samsung for a repair kit, rebate, or full refund.

Here is a list of the affected model numbers:

To contact Samsung, call toll-free at 866-264-5636 from 8 a.m. to 10 p.m. ET, or visit their website at www.Samsung.com and click on the recall notice at the top of the page for more information.

Identifying At-Risk Machines

Credit: youtube.com, Samsung recalls 663,500 washing machines

To identify at-risk Samsung washing machines, you'll want to check the model number and serial number. The model number can be found on the back right-hand side or top center of the console. You can also check the label attached to the inside of the top lid for the model number and serial number.

Samsung has issued recalls for 34 different top-loading washing machine models. These models include WA40J3000AW/A2, WA45H7000AP/A2, WA45H7000AW/A2, and many others. You can find the full list of affected models in the recall notice.

The serial number range is also important to check. For example, the WA49B5105AV/US model has a serial number range of 01J457BT700001W through 01J457BTB00111H. If your model and serial number fall within these ranges, you may be affected by the recall.

Here's a list of some of the affected models and their corresponding serial number ranges:

Keep in mind that the serial number range is not specified for each model in the list. You'll need to check the label on your washing machine or contact Samsung directly to determine if your model is affected by the recall.

Consumer Impact

Credit: youtube.com, Samsung washer recall problems continue

Most consumers can't get all their money back for a Samsung washing machine due to the recall, with some only receiving 50% to 60% of their money back.

The recall is considered official since it was worked out in agreement with the U.S. CPSC, and consumers have limited options for dispute.

Disgruntled shoppers can complain to the CPSC, seek a refund through other means, and wait for a class action lawsuit as potential alternatives.

Complaining to the CPSC is one option, but the recall's terms are non-negotiable, making it a last resort for many consumers.

Seeking a refund through other means is also an option, but it's unclear what other avenues might be available to consumers.

Waiting for a class action lawsuit could be a long shot, but it's one way consumers can potentially recover more of their losses.

Recouping Payments

If you're one of the 2.8 million Samsung washing machine owners affected by the recall, you're probably wondering how to get your money back. Unfortunately, not everyone will be able to get all their money back.

Credit: youtube.com, Legal action launched in Samsung washer recall: 'Ben has your Back'

The official Samsung recall offers a choice between about half the money refunded, about 60% of the money toward a new Samsung washing machine, or Samsung will fix the machine. However, you can't get all your money back.

If you bought your Samsung washing machine within 30 days, you can return it for a full refund if it matches the recalled model numbers. This is a great option if you're still within the return window.

Many stores have return policies on most items, ranging from 30 days to a full year. For example, most products bought at Lowes can be returned to the store for a full refund within 90 days of purchase. Try to return the defective Samsung washer to the store for a full refund.

Consumers who bought their Samsung washing machine within 90 days may be able to try a chargeback on their credit card. This means disputing the charge with the credit card company, citing the defective product as the reason.

Here are the options for recouping payments:

  • About half the money refunded
  • About 60% of the money toward a new Samsung washing machine
  • Samsung will fix the machine
  • Return to store within 30 days for a full refund
  • Return to store within 90 days for a full refund (if store policy allows)
  • Chargeback on credit card (if purchased within 90 days)

Troubleshooting and Safety

Credit: youtube.com, Samsung facing fall out over recall; Customers question safety, effectiveness of repair

If you're affected by the Samsung washer recall, it's essential to take action to ensure your safety. The recall models aren't just a nuisance; they can pose a risk to your well-being.

Incidents have been reported, with 733 owners experiencing issues, including injury from flying parts. If you have one of the affected Samsung model numbers, it's crucial to stop using the machine immediately until it's been fixed or disposed of entirely.

The recall options offered by Samsung aren't very attractive, but there are some key facts to keep in mind. For example, if you choose to have the washer repaired, you won't get any money back, but the repair will extend the warranty for one year.

Troubleshooting

If you're experiencing issues with your Samsung washer, the first step is to check if it's part of the recall. If it is, you have three options to choose from.

The recall offers a choice between getting a partial refund, getting the washer repaired, or getting a replacement washer. However, the refund options are not very attractive, with some buyers offered as little as 53% of the purchase price back.

Red and Black New Era 9fifty Snapback Cap and Black Samsung Galaxy Android Smartphone
Credit: pexels.com, Red and Black New Era 9fifty Snapback Cap and Black Samsung Galaxy Android Smartphone

If you choose to get the washer repaired, it will work safely again, but you won't get any money back. The repair also extends the washer's warranty for one year, which might be a plus if you're planning to keep the washer.

Here are the details of the three options:

Keep in mind that the recall options are not very attractive, and you might want to consider exploring other avenues for resolving the issue with your washer.

Machine Safety

Samsung washing machines have been involved in several recalls due to safety concerns.

There have been reports of Samsung washing machines vibrating too hard, throwing off the top cover and other parts, and potentially causing injury from flying parts.

In 2016, Samsung recalled 2.8 million top-loading washing machines due to a risk of impact injuries. The machines were found to have a defect that could cause the top to detach and strike users with incredible force.

Close-up of a red Samsung Chromebook with stylus and earbuds case, highlighting sleek design.
Credit: pexels.com, Close-up of a red Samsung Chromebook with stylus and earbuds case, highlighting sleek design.

The Consumer Product Safety Commission received 733 complaints and reports of 9 personal injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.

Samsung has also recalled hundreds of thousands of top-loading washer machines over fire hazards. The machines were found to be able to short-circuit and overheat, posing a fire risk.

If you have a Samsung washing machine, it's essential to check if it's part of a recall. You can find the list of affected model numbers and serial numbers in the recall notices.

Here is a list of the recalled Samsung washing machine models:

If your washing machine is affected, stop using it immediately and contact Samsung to receive a free in-home repair, a rebate, or a full refund.

Top-Load Washer Details

Samsung's top-load washers have been involved in two major recalls, affecting hundreds of thousands of units. The first recall involved 663,500 top-load washers featuring Samsung's super speed wash option, which were sold in white, black, champagne, and ivory colors.

Credit: youtube.com, 2.8 million Samsung washing machines recalled (CNET Update)

These models include WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A, with specific serial number ranges listed. The recall was issued due to a software issue that can cause the washers to short-circuit and overheat, posing a fire risk.

Consumers should check their washer's software to see if it has been updated to prevent this hazard. If not, they should stop using the washer immediately until the software is updated. Samsung has provided instructions on how to determine if the software has been updated.

Some of the affected models include WA49B5105AV/US, WA49B5105AW/US, WA49B5205AW/US, WA50B5100AV/US, and WA50B5100AW/US. These models were sold at various retailers nationwide, including Best Buy, Costco, and The Home Depot, from June 2021 through December 2022.

The second recall involved 34 models of Samsung top-load washing machines, which had mid-controls or rear-controls. The models were sold at various retailers nationwide, including Best Buy and The Home Depot, from March 2011 to November 2016.

Here is a list of the recalled Samsung models:

Consumers who own one of these models should contact Samsung immediately to receive a remedy, which may include a free in-home repair, a rebate towards a new washing machine, or a full refund.

Frequently Asked Questions

Which Samsung washers are being recalled?

The Samsung WA49B***, WA50B***, WA51A***, WA52A***, and WA54A*** series washers are being recalled. Check the recall notice for more information on affected models and next steps.

Vera Forte

Senior Writer

Vera Forte is a passionate blogger who loves to write about travel, food, and lifestyle. She has been blogging for over 5 years and has gained a significant following due to her engaging writing style and relatable content. Vera's love for exploring new places and trying out different cuisines is evident in her posts, which often feature stunning photographs of her adventures.

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