
If your fridge freezer is not working properly, don't worry, it's often an easy fix. A faulty thermostat can be the culprit, and replacing it can solve the problem.
First, check if your fridge freezer is receiving power. Ensure the plug is securely inserted into the socket and the circuit breaker hasn't tripped.
A clogged drain can also cause issues, so check the drain hose for blockages. If it's clogged, clean it out with a soft brush or replace it if necessary.
If your fridge freezer is freezing food too quickly, it might be due to a malfunctioning defrost timer. This timer regulates the defrost cycle, and if it's not working correctly, the freezer will over-ice.
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Common Issues
You're having trouble with your fridge freezer? Don't worry, I've got you covered. LOUD/CONSTANT SOUNDS are a common issue, often caused by the evaporator fan motor in the freezer.
If your fridge freezer is making a strange noise, try to figure out where it's coming from before calling for help, so the repair team can bring the right tools and parts.
DOESN'T START is another common problem, usually caused by a simple issue like being unplugged or a tripped circuit breaker. Make sure to check these basics before calling for assistance.
If your ice maker is on the fritz, it might be due to a temperature control problem, a clogged fill tube, or a malfunctioning water inlet valve.
Refrigerator Temperature Issue
Refrigerator temperature issues are quite common, and it's usually due to a malfunctioning air inlet damper, which causes a fridge to be too warm. Our team has seen this problem often.
A refrigerator that's too cold is usually caused by a broken temperature control or thermistor, the same issue that affects a residential freezer that's too cold. This is a relatively simple fix.
If you're experiencing temperature problems with your fridge or freezer, don't worry, our technicians can repair it. They have experience working with top brands and models.
Doesn't Start
If your refrigerator doesn't start, the first thing to check is that it's actually plugged in and that all circuit breakers in the kitchen are on.

A tripped circuit breaker is a common culprit, so make sure to reset it if necessary.
If your refrigerator still won't start, it could be due to a temperature control problem or a broken compressor overload relay.
Don't worry, these issues can usually be fixed with a little troubleshooting and repair work.
Water Dispenser Issues
Water dispenser issues can be a real hassle, especially if you're craving a cold drink and it's not working. The water dispenser on a refrigerator won't work if the dispenser actuators or water inlet valve don't work.
We've seen it before - a water dispenser problem is not a typical refrigerator repair service, but we can fix it. We have all of the parts and high-quality tools to repair water dispenser issues on GE, Whirlpool, Kenmore, Sears, Sub-Zero and several other popular brands of refrigerators.
Don't worry if you're not sure what's causing the problem, our team can diagnose the issue and get your water dispenser working in no time.
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Repair Options
Repairing your fridge freezer can be a cost-effective option, especially if the issue is minor. In fact, repairing can be cheaper than buying a new one.
Our fixed price repair service means you'll pay one charge that includes the cost of any parts and labour charges. This can give you peace of mind and help you budget for the repair.
If you choose to repair, we'll deliver and recycle your old fridge freezer at a time that suits you. This is just one of the convenient services we offer to make the repair process as smooth as possible.
Fast Repair
If you're experiencing issues with your refrigerator or freezer, it's essential to perform a power supply check to determine if the unit is receiving enough power. This is a mandatory step that can be done by checking the power cord and ensuring it's properly plugged in.
Allowing the unit to stabilize for 24-48 hours after installation or a power outage can also resolve issues. This allows the internal temperature to stabilize, which can prevent further problems.
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To measure temperature accurately, use a thermometer to check the internal temperature of the food. This can be different from the unit's internal temperature, and can be affected by the unit's placement and door opening frequency.
If your unit is only not cooling enough, you'll need to identify which part of the unit is not cooling properly. You can check if it's the refrigerator only, freezer only, or the entire unit.
Here are some common issues and their corresponding solutions:
In some cases, your unit may require a service visit, especially if it's more than 5 years old. You can still get a repair service even if you're out of warranty, and our experienced professionals can provide an affordable, same-day solution.
Repair Options
If your fridge has broken down, it's not always easy to know where to turn. Our fixed price repair service means you'll pay one charge that includes the cost of any parts and all labour charges. We repair most of the main brands of fridges, fridge freezers or American style fridge freezers including Bosch, Samsung, Hotpoint and Zanussi.
You can choose to repair your fridge instead of buying a new one, which can be a lot cheaper and less hassle. For minor faults, repairing your fridge can be a cost-effective option. If your fridge is out of warranty and not covered by a Care Plan agreement, our repair service can help.
You can also try troubleshooting your fridge yourself before calling a professional. Check if the unit is receiving enough power by performing a power supply check. Make sure the unit is set to the right temperature and that the door seals are not damaged.
Here are some common reasons why your fridge might not be cooling properly:
If you've tried troubleshooting and your fridge still isn't cooling properly, it's time to call in the professionals. Our repair service can help you get your fridge up and running in no time.
Choosing a Service
You'll want to choose a service that specializes in refrigerator and freezer repairs, as they'll have the necessary expertise to fix your appliance.
Some services may offer 24/7 emergency repair, which can be a lifesaver if your fridge or freezer breaks down outside of regular business hours.
Consider services that provide transparent pricing, so you know exactly what you'll be paying for the repair.
Look for services with a good reputation, as they'll likely have experience working with similar appliances.
A reputable service will also provide a warranty on their work, giving you peace of mind that the repair will last.
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Choose High City Appliance Near You
Choosing a service can be overwhelming, especially when it comes to something as important as appliance repair. Our company, High City Appliance, is a trusted name in Denver for refrigerator and freezer repair, with over 80 positive reviews on Google.
We offer comprehensive service in the Denver Metro area, including Englewood, Littleton, Castle Rock, Aurora, Lone Tree, Franktown, Centennial, and more. Our experienced technicians are highly trained and can work with a wide range of brands and models.
One of the reasons people choose us is our transparent pricing. We make sure you know exactly what to expect before any work begins, with a service call fee of just $69. Our team is also available Monday through Saturday, 8:00 a.m. to 6:00 p.m., with same-day and next-day appointments often available.
We're proud of our commitment to customer satisfaction, which is reflected in our positive reviews. Our customers praise our professionalism, efficiency, and fair pricing, making us one of the most recommended freezer repair services in Denver.
Here are some of the benefits of choosing High City Appliance:
- Experienced technicians with wide coverage of the Denver Metro area
- Transparent pricing with a service call fee of just $69
- Fast response time with same-day and next-day appointments often available
- A one-year warranty on both parts and labor
By choosing us, you can rest assured that your appliance will be repaired quickly and efficiently, with minimal disruption to your life.
Best Time to Order
Identifying the best time to order a repair service is crucial to avoid unnecessary expenses and potential damage to your appliance. You'll want to schedule a service call as soon as you notice any of the common issues mentioned earlier, such as a faulty thermostat, damaged door seals, or strange noises.

If your freezer is making loud humming, knocking, or buzzing sounds, it's likely a motor, fan, or compressor issue that needs immediate attention from a qualified technician. In this case, High City Appliance can provide expert diagnostics and repair to get your freezer back to normal.
For signs like frost buildup or water leaks, it's essential to act quickly to avoid major repairs down the road. These issues can point to blocked drainage or failing defrost systems, and ignoring them can lead to more significant problems.
To help you determine the best time to order a repair service, consider the following common issues that require immediate attention:
- Food not freezing as it should, caused by a thermostat problem, temperature control module failure, or defective fan.
- Damaged door seals that need to be replaced or repaired.
- Strange noises, such as humming, knocking, or buzzing sounds, indicating a motor, fan, or compressor issue.
- Frost buildup or water leaks, which can point to blocked drainage or failing defrost systems.
By being aware of these common issues and acting quickly, you can save yourself from unnecessary expenses and potential damage to your appliance.
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